Application Production Support Analyst - Montréal, Canada - Tekwissenllc

Tekwissenllc

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

RESPONSIBILITIES

Production Support

Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
Coordinate with Level3, DEV and Infra teams related to production issues if escalated and also to help in root cause analysis and timely resolution.
Ensures issues/incidents are logged in the incident management system on time with relevant details (outage, downtime, dependencies, root cause etc.)

Application and Batch Monitoring:

Monitor batches with the help of available tools and action proactively. Ensure preventive measures are implemented for repetitive issues to avoid the future failures.

Knowledge Management and Documentation:

Owns knowledge base on Wiki and or SharePoint as appropriate.

Release, Maintenance and Project:

Participate in release cycles for functional validation on stag/preprod/prod environment.
Release deployment, post release checks, follow communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Participates in regular and required DRP and BCP exercises.

KEY SKILLS AND QUALIFICATIONS

EDUCATION

Master/Bachelor degree in Computer Science or IT Systems

Technical Skills:

Minimum 6 years' of experience of Application Production Support
Excellent experience on systems like Windows, UNIX and Linux
Excellent knowledge of databases like Oracle and SQL
Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
Working knowledge or familiarity scripting skills Perl, Python and PowerShell
Working knowledge of file transfer protocols/tools like
CFT,FTP & SFTP

Functional Skills:

Working experience in IT Systems of banks or financial institutions
Working knowledge of areas like trade settlement, PnL, Liquidity and Equity Trading
Working knowledge of processes like change, incident and problem management

Language

English and or French

Availability (Important):

Flexible in working on public holidays, weekends support and Infra prod changes
Flexible in working in late shifts starting 11 am or 12 pm.

Behavior Skills:

Ability to provide stepbystep technical and functional help (both written and verbal)
Enthusiastic to work in challenging environment
Highly effective team player with collaborate and cando attitude
Autonomous and rigorous

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Salary:
$489.00-$491.00 per day