Desktop Support Technician - Winnipeg, Canada - TEK Group

TEK Group
TEK Group
Verified Company
Winnipeg, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals

  • Documents, maintains, upgrades or replaces hardware and software systems
  • Identifies, analyzes and repairs product failures, orders and replaces parts as needed
Performs a variety of complicated tasks

  • Onsite software support
  • Repair of highend printers and multifunction devices
  • Hardware repair and software restoration at server component level
  • Network device replacement/configuration
  • Basic network troubleshooting
  • Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues.
  • Resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.
  • Set up computer and related equipment hardware on the work bench with network and power connections
  • Validate system was preimaged with correct and approved image
  • If there are additional hardware upgrade options purchased (such as additional RAM, graphic card, OPAL hard drive), this hardware upgrade equipment must be installed by a qualified technician in the appropriate computer.
  • Confirm that all IT Hardware is operating to manufacturer specifications; Any IT Hardware faults discovered must be repaired under approved OEM warranty prior to deployment.
  • Perform any configuration setup as documented in standard installation guidelines; for example, installation of business unit approved SCCM prebuilt software packages (if applicable)
  • Installation Technician loads and transports IT Hardware to external site for installation. o Onsite installation locations may be any location in Manitoba that is a client site.
  • The Installation Technician will unpack (where applicable) and set up new IT Hardware at the end user location, replace existing IT Hardware at end user location, perform network connection

Job Type:
Permanent


Salary:
$22.00-$24.00 per hour


Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Software troubleshooting: 3 years (preferred)
  • Desktop support: 3 years (preferred)
  • Network installation: 3 years (preferred)
  • IT support: 3 years (preferred)
  • Computer hardware: 3 years (preferred)

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