Sales & Admin Support - Service Department - Ottawa, Canada - HTS Engineering - Heat Transfer Solutions
Description
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada.HTS has a vibrant look and brand promise one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Sales & Admin Support - Service Department
HTS is looking for a sales support person to further the growth of our Ottawa office by assisting the service team with sales, project management, customer relations and day to day operations.
This is a technical role in the HVAC/mechanical construction and building operation industry. Education or experience in this field is required.
Responsibilities:
- Work safely following company policies and guidelines.
- Field visits to acquaint and gain knowledge of HVAC industry equipment and sites.
- Investigate and familiarize yourself with all aspects of the service business.
- Perform inside sales duties such as service followup and customer satisfaction.
- Formalize, prepare, and forward service quotes and contracts.
- Update and maintain quote activity reports for monthly and quarterly reporting to manager.
- Provide support to technicians for required materials follow up, address information, alternate site contacts, contractor info, review of previous visit findings etc.
- Learn and participate in service functions including Admin, Dispatch etc.
- Assist with contract setup and management.
- Assist project management and part sourcing.
- Assist with invoicing and collections.
- Other related duties as assigned.
Qualifications/Skills:
- Minimum 2 years of HVAC experience is an asset
- High level of commitment to customer service
- Strong Computer skills
- Great attention to detail and highly organized
- Excellent problem solving skills, interpersonal and communication skills
- Requires a selfmotivated team player capable of managing multiple priorities
- Ability to work both individually and in a team environment
- Be a selfstarter with a focus to contribute and succeed
- French/English considered an asset
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