Customer Service Representative - Regina, Canada - EVOLUTION FITNESS REGINA

EVOLUTION FITNESS REGINA
EVOLUTION FITNESS REGINA
Verified Company
Regina, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
The following provides a detailed description of the position of Customer Service Representative. Actual duties performed may vary slightly._


GENERAL POSITION DESCRIPTION:


The Customer Service Representative greets, assists, and directs members, guests, staff, and callers as they enter or call the gym.

Also performs a variety of administrative and operational duties as necessary.


DUTIES:


  • Greets and checks in all members as they enter the gym.
  • Answers the phone using the correct greeting and assists callers as needed.
  • Processes all transactions at the Point of Sale register
  • Assists members with all inquiries
  • Maintains a clean and orderly front desk/lobby area
  • Ensures that front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
  • Projects a polished, professional image at all times
  • Provides a superior level of customer service to members and guests
  • Performs a variety of duties including filing paperwork, folding towels, doing walkthroughs of the facility, or any other duties as assigned

REQUIRED QUALIFICATIONS/SKILLS:


  • Good communication skills
  • Good customer service skills
  • Be able to function effectively in a fastpaced environment
  • Operate phone and standard office equipment effectively
  • Basic recordkeeping skills
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