Assistant General Manager - Regina, Canada - EVOLUTION FITNESS REGINA

EVOLUTION FITNESS REGINA

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHAT IS AN ASSISTANT GENERAL MANAGER?:
Assistant General Managers (AGM) strive to ensure that guests of Evolution Fitness MPQ receive extraordinary customer service. AGMs are also responsible for overseeing the day-to-day operations of the club they get to help manage. Efficiency is a priority.

The overall focus of the position is to execute and amplify the ever-evolving experience members have at each of the three Evolution Fitness MPQ locations in Regina to increase customer loyalty and retention by exceeding guest expectations.

WHAT WILL YOU BE DOING? (INCLUDING BUT NOT LIMITED TO THE FOLLOWING):

In collaboration with the General Manager, you will assist in the efficient and profitable operation of the club
Recruit and train new hires so they are confident and successful in their position
Coach, Teach and train personnel on an ongoing basis to ensure all policies and procedures are implemented as defined
Maintain schedules to ensure appropriate coverage of the front desk, including approving/declining timeoff requests.
Being oncall during gym hours to answer questions or correct issues staff may have.
Participate in ongoing professional development.
Ensure that front desk systems are being used and that established policies and procedures are being followed, including such things as, member checkin, new member enrollment, overdue accounts, amenities, etc.
Retain members while communicating about the cancellation policy
Enforce and demonstrates by example, all Evolution Fitness MPQ values, policy, and procedures.

DO YOU HAVE WHAT IT TAKES? (PRIDE, PASSION, AND "DISCIPLINE"):

Excellent communications skills
Be able to multitask
Excellent troubleshooting and time management
Must always display a positive attitude, while owning the actions of your team
Management/Team Lead experience in a front desk/customer service (mandatory)
Availability during regular hours of gym operations (as well as weekends as needed).

WHAT'S IN IT FOR YOU?:

Ongoing training and development including handson training, classroom training, and elearning
Competitive Salary with potential for bonus
Group health care plan
Opportunity for advancement