Coordination Supervisor - Newmarket, Canada - RNS Health Care Services Inc.

RNS Health Care Services Inc.

Verified Company

Newmarket, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

COORDINATION SUPERVISOR
RNS Health Care Services Inc.
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Required Availability: 7am - 5pm, Friday - Monday_

***: Reporting to the Operations Manager or his/her designate from time-to-time, the Coordination Supervisor is responsible for providing coordination and scheduling leadership to the Client Services Department through the direction, training and education, performance management, and day-to-day supervision of the Coordination team. The Coordination Supervisor provides scheduling coverage, monitors overtime, manages the department's AlayaCare tasks, investigates and resolves double bookings, missed care, and over/under hours of field staff, as well as training for Client Service Coordinators. The Coordination Supervisor also works to ensure that scheduling best practices are established, trained, and all necessary reporting and follow-up actions are implemented.

A Day to Day Look at the Role:

Being the primary day-to-day contact and mentor for assigned Coordinators in the execution of their and scheduling and administrative duties and accountabilities
Ensuring assigned Coordinators meet and exceed their accountabilities, duties, and minimums of performance indicators
Provide leadership and guidance in matters of health and safety, and ensure team members in office are safe and secure within the workplace and in the immediate vicinity at all times
Leading the investigations into obstacles and incidents experienced by assigned Coordinators and bringing such matters to quick and reasonable resolution
Plan and schedule Coordination team to meet forecasted departmental demands, including coordinating coverage for vacation, absences, and leaves
Monitors, investigates and efficiently resolves all Coordination key performance indicators including but not limited to Acceptance Rate, Offer Rejections, Late Visits, Planner Volumes, Missed Care, Cancellations, etc.
Review and monitor referral acceptance and refusals, overtime management and reduction, AlayaCare tasks, doublebookings, billing rejections, scheduling best practice alignment as identified and assigned
Fill in as Coordinator where any CCC absences threaten diminished client service
Accept and document client and health care provider complaints in a timely manner and seek to resolve internally if a scheduling issue, and/or escalate to the appropriate Supervisor/Manager (internal) and/or Case Manager (HCCSS)
Plan and conduct Coordination Team Meetings/Huddles and participate in supervisors' meetings, occasionally, to provide Coordination perspective and report back out to Coordination team
Lead the onboarding and training of Coordinators, in compliance with training plans and materials provided
Conducting Probationary and Annual Performance Reviews of assigned Coordinators
Ensures that coordinator employee files and information are kept accurate and updated
Ensures assigned Coordinators adhere to all established and relevant policies and procedures
Administers and approves time off requests, ensuring mínimal impact to client service in compliance with established process and policy
Administers the progressive disciplinary process with assigned Coordinators in compliance with established process and policy
Administers the resignation and termination offboarding process with assigned Coordinators in compliance with established process and policy
Attends and participates in team meetings, including but not limited to taking and distributing meeting minutes occasionally
Completes and distributes reports and requests to management on established Key Performance Indicators and other established occurrences
Offers general administrative support to management including but not limited to taking and distributing meeting minutes, Reception coverage, filing and shredding, PPE Picking/Packing, light office labour (helping physically with PPE and supplies deliveries)
Participates on committees and undertakes projects and assignments as determined by Management from timetotime

What You Will Need to Succeed:

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Post Secondary Education:

Excellent oral, written, communication skills and computer skills
Strong experience in customer service
Strong interpersonal and analytical skills
Detail oriented
Ability to organize well and make quick, effective decisions
Ability to prioritize and oversee a high volume of work in a timely and efficient manner
Recent community health experience preferred

Subject to our duty to accommodate under the Human Rights Code, we require all new employees to provide proof of vaccination against Covid-19 prior to commencing employment.

About Us:

RNS Health Care Services Inc. is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing