Customer Service Associate I - Halifax, Canada - Nova Scotia Power Inc.

Nova Scotia Power Inc.

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Customer Service Associate I

Company, Department:
Nova Scotia Power, Customer Care

Location:
Halifax, NS

Type of Employment:
Regular, Full Time

Closing Date:
January 8, 2023

Reference Number: 10834

These roles are based out of our downtown Halifax office, and you will be required to attend in-person training. The anticipated start date is mid-February.
At Nova Scotia Power, we're committed to providing safe, reliable electricity so that our customers and communities can thrive.

We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.

As a subsidiary of Emera Inc, we provide 95% of the generation, transmission, and distribution of electrical power to approximately 540,000 residential, commercial, and industrial customers.

Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.
We are proud to live and work in Nova Scotia.

It's why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.

We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities.

Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.

We are currently looking for
Customer Service Associates to join our Customer Care team in permanent positions.

As a Customer Service Associate, you will be the voice of Nova Scotia Power to our customers as you focus on delivering the highest level of customer service.

As Customer Service Associate I you will:

Enjoy working in a fast-paced environment and can effectively multi-task
Demonstrate problem solving and a commitment to exceeding customer expectations
Possess strong verbal and written communication skills with exceptional phone etiquette
Handle stressful situations in an appropriate and respectful manner
Make solid decisions in emergency and pressure situations
Demonstrate commitment to the team's success

You must be available to work shifts between 8:00 am and 8:00 pm from Monday through Friday, for a total of 35 hours per week

You may be asked to work additional hours when the business requires, including supporting emergency/storm situations which could fall within a 24-hour, 7 day per week operation.

What skills will make you successful?
You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

Minimum of 4 years of customer service experience
Minimum Grade XII education is required. Postsecondary education is considered an asset
Proficient computer and keyboarding skills are required (Word, Excel, Outlook, and other related programs)
Excellent problemsolving techniques
Excellent listening, communication, and deescalation skills with a knack to adapt to different personality types
The ability to work independently with mínimal supervision
Strong time management skills to balance multiple tasks and competing priorities

At Nova Scotia Power, everyone is a leader in their own right.

Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees.

The successful individuals in this role will strive to drive operational excellence for customers while cultivating innovation and embracing change.

Why join our team?:

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Flexibility: Opportunity to work from home once training and probationary period are complete.
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Health & Wellbeing: A comprehensive benefits plan, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
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Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
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Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
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Competitive Compensation: A comprehensive benefits plan, short-term incentive plans and employer matching RRSP contributions.

As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity.

At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended.

This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and emplo