Fulfillment Centre - Saint-Laurent, Canada - SSENSE

SSENSE

Verified Company

Saint-Laurent, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Group Atallah

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:

RESPONSIBILITIES

Customer Experience Process Improvements - 20%

Foster and instill a culture of continuous improvement in all areas of customer experience through Customer Experience, Personal Shopping, Retail, Loyalty, Studio and Return to Vendor teams
Lead and analyze data to implement scalable processes, procedures and systems to drive operational effectiveness delivering a best in class customer and client experience
Maintain and continuously improve the knowledge of the team through concise and relevant training and development enabled by robust standard operating procedures
Assist with client issues for a resolution and winwin solutions that enhance customer experiences

Operations - 50%

Implement internal processes and collect data hourly to update operations metrics to monitor and attain key performance indicators (KPIs)
Ensure operational budget and group payroll budgets are maintained and adhered to, to maximize service levels, quality, and workflow at all times, including labour planning and consideration of seasonal requirements
Oversee the adherence to and control of departmental standard operating procedures (SOPs)
Build strong relationships with all enablement functions; Real Estate, Asset Protection, Health & Safety, Training, HR and Technology by establishing the appropriate cadences and processes to drive employee productivity and quality of customer service
Oversee the inventory management process for the department; ensure accurate and effective inventory control standards are adhered to unlock all quality outcomes
Confirm and resolve issues with root cause analysis to identify performance gaps and corrective action
Work with other Manager, Operations to ensure smooth transitions between shifts
Work on adhoc projects as required, based on the needs of the business
Oversee the consistent management of the department knowledge base through standard, concise and relevant documentation
Develop and implement 5S culture to ensure a clean and safe environment
Lead, promote, and assume responsibility for loss prevention across risk management, physical security, and inventory management
Act as an onsite champion of our health and safety culture and manage compliance of health and safety, maintenance and company policies and protocols

Leadership - 30%

Ensure the client services team members are equipped with the necessary knowledge and skill sets
Motivate and engage the team in contributing to the achievement of business goals, as well as company's vision and values
Provide coaching, performance evaluation and mentorship to employees at multiple levels
Recruit, train and develop the talent pipeline and build succession plans
Build and develop bestinclass, clientcentric teams. Continually evaluate the performance of each staff member, provide feedback to ensure results and address performance management issues in a timely manner
Collaborate with Senior Leadership to gauge and monitor team engagement and implement solutions to create a transparent, collaborative and productive work environment

Qualifications:

Bachelor's degree in Supply chain, Operation Management, or a related field is preferred
A minimum of 5 years of leadership experience in a high volume supply chain operation, high value fulfillment center, manufacturing plant or retail environment
Proven experience establishing trusting relationships in a multichannel environment
Ability to lift heavy boxes (15kg)
Excellent verbal and written communication skills in both French and English
Flexible working schedule including weekends, day, evenings, nights, and overtime
Experience with drafting, documenting, and implementing new procedures
Knowledge of flow control and equipment operations
Advanced knowledge of Microsoft Office Suite and Warehouse Management Systems
Exposure to Lean Six Sigma and ISO systems, an asset

SKILLS