Jr. Applications Support Representative - Toronto, Canada - Mircom Technologies

Mircom Technologies

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Jr. Application Support Representative - Fire Team

Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions.

Reaching customers in over 100 countries worldwide, our portfolio includes:
fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom's mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes.

Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Responsibilities:

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
Perform Rackup, Programming, Testing of fire alarm systems along with other fire protection equipment
Develop test strategies and procedures for design verification of fire alarm control panels
Design, Implement, and manage own lab test networks
Employ problemsolving strategies and find solutions to product design issues
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
Participate in ongoing product and technical training
Any other related duties as determined by management

Requirements and Skills:

Postsecondary College Graduate in design or a related electronic industry field
Canadian Fire Alarm Association (CFAA) Registration or CFAA Student working towards CFAA certification
Minimum 1 to 2 years of infield Life Safety Systems technical experience
Possess a valid and clean motor vehicle license (G License) an asset
Understanding of the Life Safety Industry codes and standards an asset
Proven analytical skills and the ability to identify customer needs and the ability to effectively communicate them required
Able to read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Strong presentation, oratory, and written skills
Demonstrated ability to finish multiple projects on time and scale
Ability to follow through and complete overlapping projects
High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
Excellent organization and project management skills, including the ability to multitask in a fastpaced product development environment
Able to work with mínimal supervision
Detail oriented
Analytical and creative thinker

What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process._