Member Relations Advisor - Ontario, Canada - CAA Club Group

CAA Club Group

Verified Company

Ontario, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Our Membership Relations team is made up of driven, customer-oriented advisors who are obsessed with Member safety. This role is a work from home opportunity.

Who we are:

As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non

Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details:

In this role, you will be working on things like:

Handling complex escalations and investigations for Members
Working with Members to assess claim reimbursement requests
Managing the Medallia survey detractor process for Road Service and MSS teams
Providing a final review and recommendation for Special Investigations Unit (SIU) requests
Taking ownership of the Member experience while building rapport and demonstrating empathy on every call
Balancing the needs of the Member and CCG to find a fair and equitable resolution to Member claim and escalation requests

JOB REQUIREMENTS:

Completion of postsecondary education
Experience in customer escalations and resolutions
Proficient in Microsoft Office Suite
Excellent customer service skills
Ability to adapt and work effectively within a variety of diverse situations
Excellent organizational and multitasking skills
Ability to remain calm under pressure

Our Commitment:

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA).

CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.