Customer Service Clerk - Greater Sudbury, Canada - Ministry of Mines

Ministry of Mines

Verified Company

Greater Sudbury, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Ministry of Mines, Mining Lands Section, seeks your solid administrative and clerical background and client centered skills to respond to inquiries and provide program information to a diverse clientele and the public.

Please note:
One position is English only.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: As part of the Mining Lands Section, you will:

provide clerical support as well as front-line customer service to clients

- perform Mining Lands Administration System (MLAS) data entry of information retrieved from time sensitive documents
- receive documents filed under the Mining Act and check for completeness
- prepare and process general correspondence and form letters
- process incoming mail, file correspondence and documents and maintain administrative databases
- provide backup reception duties, and sell products such as documents, maps and abstracts to the public

How do I qualify?:

Mandatory:
For Bilingual position only - You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer Service and Interpersonal Skills:

You have good customer service skills to provide courteous and friendly service to internal staff and external clients.
You have demonstrated communication and interpersonal skills to interact tactfully and diplomatically with staff and client in sometimes contentious situations.

Analytical and Problem-Solving Skills:

You have analytical and problemsolving skills to retrieve information, identify and resolve issues and discrepancies.
You have the ability to determine the nature of client requests/inquiries over the counter, mail or telephone and refer clients to the appropriate staff member.

Office Administration Skills:

You can operate office equipment (e.g. fax machines, photocopiers, microfiche, etc.) to copy materials and transmit correspondence.
Familiar with equipment for taking payment in cash, debit or credit.

Organizational and Time-Management Skills:

You have solid organizational and time management skills to follow up on incomplete timesensitive documents.
You have the demonstrated ability to work independently and in a team environment.

Additional Information:

Address: