Customer Service Representative - Ottawa, Canada - OMS / Royal Drugs

OMS / Royal Drugs

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Purpose:

As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

Location:
Ontario Medical Supply (OMS) - Ottawa, ON

Reports to:
Manager, Customer Experience

No

of Positions:
1

ATR:
4487

Type:
Full time, Permanent

Salary:
Hourly, commensurate with experience

Benefits:
Yes

Job Responsibilities:

Process direct client payments
Issue client billings
Process third party billings (various payers)
Maintain proper documentation for third party billing purposes
Address the matter of overdue account balances, organize call schedule, arrange payment plans
Identify and action opportunities to improve client service
Create / maintain client contacts and customer cards and validate information with customers as required
Generate various reporting for internal service team
File service orders upon completion
Provide assistance in ensuring rental equipment is returned
Process inventory orders as needed
Prepare parts requests and conduct follow up as needed
Prepare quotes as needed

Qualifications:

Completion of Post
Secondary Education in an Administrative or related field of study
Minimum 1 years' experience with administrative procedures and office duties
Minimum 1 year in a customer service role
Proficient with Microsoft Office including Excel, Word and Outlook
Proficient with ERP systems, GP or Pronto preferred

Skills:

Strong interpersonal and communication skills (both verbally and in writing)
Bilingual (French/English) is required
Strong initiative and ability to work proficiently in a team environment as well as independently
Ability to time manage, remain organized and prioritize work
Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill set
Commitment to deliver excellent internal and external customer service

Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

All applicants must make their requirements known when contacted.