Client Relationship Manager - Greater Toronto Area, Canada - TeksMed Services Inc.

TeksMed Services Inc.

Verified Company

Greater Toronto Area, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Established in 1994, TeksMed Services Inc.

is a award winning Disability Management consulting firm, offering employers across Canada a complete solution to their occupational/non-occupational claims management needs.

We focus on ability, not disability, provide fast, world-class health care, and assist in establishing an early and safe return to work.

Position Overview:

Client Care Responsibilities

Maintain records of client interactions such as recording details of discussions, comments, meetings, requests, and other relevant information by ensuring accuracy and inclusiveness
Prepare, arrange and present detailed and accurate reports for clients
Prioritize client interaction and visitation by the value segment
Return all client calls within 24 hours
Handle daytoday client services functions for the assigned client portfolio
Address client concerns and remedy the situation by finding an appropriate resolution
Actively seek growth opportunities within the assigned client portfolio and execute sales
Solicit client testimonials
Update, organize and gather data from the internal claim management system as well as various provincial compensation board sites
Setting up new client accounts within TeksMed systems and developing the necessary documents and materials for process implementation
Coordinate client meetings and report schedules
Correspond with the various compensation boards

Qualifications

Postsecondary education or equivalent relevant experience
Proven critical thinking and problemsolving abilities
Ability to source, interpret and present data in a comprehensive way
Excellent verbal and written communication skills, along with presentation skills
Strong time management and organizational skills
Demonstrated computer software skills and strong knowledge of Microsoft Office
Ability to work independently and as a part of a team
Must have a valid driver's license and access to a reliable vehicle

Operational Knowledge