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Customer Care Agent - East Gwillimbury, ON, Canada - Allstate Canada
Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.
Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands" promise and is proud to have been named a Best Employer in Canada for nine consecutive years.
Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.
To learn more, visit For safety tips and advice, visit
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Address: 100 Vanderhoof Ave Suite 1, East York, ON M4G 4C9
Benefits to joining Allstate
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back
Job description:
The Customer Care Agent takes the "You're in Good Hands" philosophy and makes it real – delivering on our promises to consumers every day.
Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.
Therefore, as a condition of employment, you will be required to work either 9am to 5pm or 10am to 6pm as well as Saturdays each month on a rotational basis with other Agency staff members.
Accountabilities:Manage the renewals process
Identify opportunities to up-sell and cross sell our product line
Use each customer contact as an opportunity to get referrals
Be the first point of contact for customers and service their needs
Qualifications:
Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or be willing to obtain
Strong knowledge of Allstate Products and Services
Working knowledge of Allstate & vendor technologies, including Plus
Bonus Qualifications:
Prior experience in inside or outside sales is an asset
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.
