Administration & Shipping Coordinator- Mississauga - The Cooper Companies
Description
Ensures that all written correspondence is presented concisely and logically and is completed with proper grammar, punctuation, and spelling.- The Administration & Shipping Coordinator will ensure all SOP's, forms and records for the shipping operation are completed and followed.
- Reports on major incidents, deviations and nonconformances and provides recommendations for quality improvements.
- Provides input and recommendations for continuous improvement and cost effectiveness.
- Supports administrative activities including but not limited to invoicing, payment processing and A/R tracking.
- Performs shipping activities including but not limited to logistics research, quote preparation, consents, shipping documentation, communications between all shipping points, monitoring and shipment tracking.
- Supports the transport of equipment and customer materials between Core Cryolab facilities and deliveries to local customers.
Reporting to Manager, Patient and Client Services, the Administration & Shipping Coordinator is responsible for the daily activities of administration, customer service and coordination of the shipping operation to ensure they are completed in an accurate and compliant manner.
- Post-Secondary level education (College Diploma or higher) in a relevant discipline from a recognized academic institution.
- Minimum 3 Years of Experience in Administration and Customer Service required.
- Experience with Quality Systems is desired.
- Experience with Shipping & Logistics is desired.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to function effectively in a timesensitive environment in an evolving industry.
- Ability to anticipate issues and manage through to resolution in a proactive manner.
- Demonstrated analytical, problemsolving and decisionmaking skills.
- Strong communication, impact and influencing skills.
- Attendance to Conferences/travel may be required.
- General Office duties as required including greeting clients, answering phones and assisting with general customer inquiries.
- Working closely with operations, coordinates shipping process.
- Sending Technical Information.
- Preparation of Quotes.
- Invoicing and Payment Processing.
- Communication with Clients at all stages of the shipping process.
- Coordination and Communication with Clinics and Couriers.
- Preparation of Documentation Packages.
- Monitoring and Tracking.
- Quality Control Checks.
- Ensures quality control and record keeping are in accordance with SOP's. Prepares and maintains paper and computer records relating to all biorepository activities.
- Maintains office and shipping area in an organized, clean, safe manner.
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