Customer Service Representative - Ottawa, Canada - UniUni (Uni Express Inc.)

UniUni (Uni Express Inc.)

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who Are We?
UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations.

With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

What Do We Offer?

Responsibilities

Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team KPIs.
Handle customer complaints, provide appropriate solutions and alternatives within respectable time limits; ensure followup to ensure resolution.
Keep records of customer interactions, process tickets, and file any documents
Follow communication procedures, guidelines, and policies
Respond promptly to all customer inquiries

Requirements:

Related Work Experience
Proven customer support experience or experience as a Client Service Representative
Formal Education or Equivalent
Strong customer contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively\
Problemsolving skills
Mandarin is an asset

All interested applicants are requested to submit a resume.

We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.

Job Types:
Full-time, Permanent

Benefits: