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    Sales Operations Administrator - Richmond, BC, Canada - Sage

    Sage
    Sage Richmond, BC, Canada

    3 weeks ago

    Default job background
    Description
    As a Sales Operations Specialist, you will play an important part in the success of our NA sales organization.

    You will work alongside a team of colleagues to perform maintenance and revenue generating activities in support of the sales organization.

    Primary activities include data entry, advanced account maintenance and updates, order processing, investigate and resolve order processing issues. Review the accuracy of orders and make order changes as needed. May perform reporting for sales teams to provide order visibility.

    Key Responsibilities

    • Support sales colleagues and partners
    Process end customer and partner orders/quotes via web and verify orders for accuracy
    Handle complex order processing issues and data entry projects with a technical or product-related nature
    Ability to learn complex processes and systems in a timely manner; turning what you have learned into actionable productivity
    Lead and/or participate in various time-sensitive projects
    Provide system/data reporting on customer, partner, and renewal notice/retention data
    Process various transactions, including but not limited to - subscriptions, cancellations, account modifications, upgrades, downgrades and migrations
    Perform well under pressure
    Ability to complete daily tasks/projects in a hybrid environment including in office work on varying days, based on needs of the business
    Ability to self-start
    Provide sales support and back-up assistance to colleagues as needed
    Provide input on process improvements and efficiency opportunities
    Participate cross functionally, working with others to solve problems as they arise
    Put our customers first in everything you do


    Qualifications:
    Minimum 3 years' experience in Sales Operations, Order Entry and Customer Service
    Strong communication skills in English in listening, writing and speaking
    Bachelor's degree in Business, Accounting, Marketing or Technology preferred
    Experience working with a MS Office, Outlook, Office 365, CRM, ERP, Ticketing systems like Service Now and Order Entry system like Fusion
    Detailed oriented, ability to learn quickly and a strong team player a must
    Excellent critical thinking, time management and problem-solving skills
    Experience working in Enterprise Software or SaaS industry a plus but not required
    Preferred
    Experience utilizing SmartSheet and ServiceNow for task management
    Experience with Fusion (SAP) CRM, accompanying BI reporting tools


    Plenty of perks:
    ~100% paid premiums for health, dental, and vision coverage.
    ~ RRSP contribution match (100% up to 4%).
    ~35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
    ~18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
    ~5 days paid yearly to volunteer (through Sage Foundation).
    ~$5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
    ~ Sage Wellness Rewards Program (annual fitness reimbursement).
    ~ Library of on-demand career development options and ongoing training offerings.

    What it's like to work at Sage:
    Careers homepage - Glassdoor reviews - LinkedIn page -#Li-SH1

    Function Customer Operations

    Country Canada

    Office Location Richmond

    Work Place type Hybrid


    Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter.

    We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

    Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
    Learn more about working at Sage:
    Watch a video about our culture:


    We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working.

    If you need support applying, reach out at #J-18808-Ljbffr
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