Operations Analyst Onsite - Markham, Canada - Computacenter

Computacenter

Verified Company

Markham, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the role

As the Operations Analyst you will provide support in the capacity of onboarding of new staff for a client downtown Toronto, Ontario working with a team.

Your professionalism is vital to make our customers, vendors, employees and guests feel like their needs, concerns and questions are taken care of.

What you'll do

Maintain a good relationship with the client to ensure all requests are addressed in a timely manner and within SLA.
Greet end clients onsite and validate Identify of the person as per Client provided criteria and receipt of the onboarding details for the Client and the onboarding date/time.
Setup initial user ID and password for user as aligned with password policy defined by the Client.
Create user photo ID and verify the signature of the new user and issue photo badge and barcode for new employees (via onsite dispatch or Tech Locker)
Reissue photo badge when badge is expired, lost, damaged, faulty or when picture on badge is faded (via onsite dispatch or Tech Locker)
Handle any deactivations of the photo access badges.
Keep track of all new user creations or modifications through ITSM System
Perform other duties as assigned by Computacenter management.
Embrace and support Computacenter's mission and core values.

What you have

2+ years of experience in a corporate office technology industry preferred.
2+ years of office management experience.
Legally eligible to work in Canada.
Exceptional customer service skills. Possess the ability to interface with different personalities and individuals with their inquiries.
High attention to detail ability to spot errors and inconsistencies.
Adept at handling interruptions and multitasking during highvolume periods.
Excellent computer skills, including Microsoft Office (Word, PowerPoint, and Excel), CRM systems and ERP systems.
Must exercise the utmost discretion due to the confidential nature of work being performed.
Outgoing personality with topnotch organizational, timemanagement and followup skills.
Must be dependable, punctual and able to work with mínimal supervision.
Ability to work effectively and cooperatively on a team.
Must have excellent written and verbal communication skills.
Values and adopts process but is not paralyzed by it.
Possess a strong sense of urgency.
Values and adopts process but is not paralyzed by it.

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career.

In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

**About us