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    Lead Contract Worker - Burnaby, BC, Canada - Sedgwick

    Sedgwick
    Sedgwick Burnaby, BC, Canada

    1 week ago

    Default job background
    Description

    Sedgwick Claims Team Lead - Workers Compensation REMOTE Tulsa , Oklahoma Apply Now Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

    And it means working in an environment that celebrates diversity and is fair and inclusive.

    To supervise the operation of multiple teams of examiners and technical staff for workers compensation for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims.

    Supervises multiple teams of examiners, multiple product line examiners and/or several (minimum seven) technical operations colleagues for a wide span of control; may delegate some duties to others within the unit.

    Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office.

    Provides technical/jurisdictional direction to examiner reports on claims adjudication.
    Compiles reviews and analyzes management reports and takes appropriate action.
    Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.

    Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner.

    Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client.

    Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client.

    Assures that direct reports are properly licensed in the jurisdictions serviced.
    Ensures claims files are coded correctly and adequate documentation is made by claims examiners.
    Supports the organization's quality program(s).
    Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
    Provides support, guidance, leadership and motivation to promote maximum performance.
    Education & Licensing
    Bachelor's degree from an accredited college or university preferred. Licenses as required.

    Six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience.

    Thorough knowledge of claims management processes and procedures for multiple product lines
    PC literate, including Microsoft Office products
    Leadership/management/motivational skills
    Ability to meet or exceed Performance Competencies
    excellent judgment, troubleshooting, problem solving, analysis, and discretion; Computer keyboarding, travel as required
    They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

    Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

    Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.

    Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.

    Watch this video to learn more about us. (
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