Service Analyst - Markham, Canada - Black & McDonald Limited

Black & McDonald Limited

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Southern Ontario Service team is growing If you are searching for the opportunity to build a solid foundation for your career, this position is for you.

The Service Analyst is located in Toronto (GTA), ON and reports directly to the Manager, Client Services & Key Accounts.

This position plays a critical role in the support and growth of Lifecycle Asset Management, Client Reporting and Analytics within the Toronto Service team.

Key elements of the role
include assisting with analyzing, researching, and reporting on lifecycle/capital plans for various clients.
Duties and responsibilities include but are not limited to:

Support the overall development of lifecycle asset management and reporting within the department.
Manage the departments asset tracking system; creation, monitoring, and retirement of database assets.
Conduct and/or coordinate infield facility equipment condition inspections.
Provide lifecycle/capital planning recommendations and reports.
Provide budget estimation of mechanical projects, utilizing various resources.
Support the strategic analytics and reporting on client history and trend activity, including spending patterns.
Generate, review, and understand reports. Uses aggregate data from multiple sources to assist in creating a complete analysis, improvement and/or recommendation.
Develop solutions to customer challenges with a large emphasis on presentation of reporting and data analytics.
Work with operations staff to develop process improvements to strengthen asset management data.
Interact with clients, office and field staff, engineers, third party vendors, and industry representatives.
Review the accuracy of information provided and responds to requests from management and both internal and external clients.
Present findings and recommendations to internal and external clients.
Identifies opportunities for improvements and efficiencies.
Perform other duties as assigned by Management.

COMPETENCY REQUIREMENTS

Always maintains a professional demeanor with fellow employees, vendors, subcontractors, and clients.
Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive.
Portrays a positive image and always motivate colleagues to ensure continued success.
Proven ability to communicate effectively with a diverse group of internal and external individuals.
Proven systematic and organized approach to multitasking, strong attention to detail.
Demonstrates ability to meet deadlines and prioritize a heavy workload.
Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
Problem solving and innovation.
Exhibits teamwork and collaboration.
Strong written and verbal communication skills with ability to communicate across all levels of the organization.
Ability to be flexible and adaptable as this position often requires multitasking.
Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
Holds self and others accountable.
Must display a high level of integrity and professionalism.

EDUCATION & SKILL REQUIREMENTS

Bachelor's Degree in Engineering, Building Science, or Computer Science, Computer Engineering.
Minimum 2 years of relevant experience in lifecycle management, energy management, data analytics, or engineering environment.
JDE experience an asset.
Experience in building science including envelope, structural, architectural, mechanical, electrical, and civil.
Familiar with RSMeans and experience with costing/estimating.
Experience with condition assessment of building systems.
Excellent people, team, and client communication skills.
Ability to comprehend, analyze and interpret complex situations.
Intermediate analytical skills.
Valid driver's license.
Ability to travel to client sites as needed.