Customer Success Representative - Delta, Canada - Critical Environment Technologies Canada Inc.

Critical Environment Technologies Canada Inc.

Verified Company

Delta, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CUSTOMER SUCCESS REPRESENTATIVE
Critical Environment Technologies Canada Inc.

145, 7391 Vantage Way, Delta, BC V4G 1M3

ABOUT US:

ABOUT THE JOB:

CET is looking for a world class Customer Success Representative to join our team.

As part of the Customer Success team, you will bring your expertise and winning personality to deliver exceptional service and solutions to customers in a high-energy environment.

The Customer Success team first and foremost is a team that prioritizes our customers' needs. Along with delivering excellent value to our customers, you will collaborate with many of our internal customers across the company such as Production, Supply Chain, and Engineering

This is an in-office role based in Delta, BC. Monday - Friday 8 am - 4:30 pm

KEY RESPONSIBILITIES:

Deliver an exceptional customer experience such that our customers keep coming back
Maintain a friendly and empathetic communication style, aiming to leave a positive impression on customers
Serve as the initial contact for customers, representing the company's values and dedication to customer satisfaction
Collaborate closely with internal teams to ensure customer requests are directed to the relevant departments, such as technical support, sales, or field service
Assist with order entry and service coordination when required, ensuring accurate and efficient processing

JOB REQUIREMENTS:

13 yrs experience in a customer service or sales role
Collaborative attitude, able to work effectively within a team and across departments
Strong customer service orientation with a genuine desire to assist customers and exceed their expectations
Demonstrated ability to manage multiple tasks and priorities while maintaining attention to detail
Able to deal with people tactfully, diplomatically, and professionally at all times
High school diploma or equivalent. Associate's or bachelor's degree in business, communications, or a related field is a plus