Client Services Representative, Clerks - Cornwall, Canada - City of Cornwall

City of Cornwall
City of Cornwall
Verified Company
Cornwall, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

The role of the Client Services Representative, Clerks is to provide front-line customer service in person, over the phone and online.

This includes acting as a Deputy Division Registrar, acting as a Lottery Licensing Issuer and receiving By-law enforcement complaints. This role is also responsible for delivering, picking up internal and external mail.

The Client Services Representative, Clerks is responsible in ensuring the proper execution of the following:

  • Answer all incoming telephone calls, receive/respond and direct visitors at City Hall, respond to information, complaints and direction requests
  • Act as Deputy Division Registrar for documents required under the Vital Statistics Act, register Deaths, issue Marriage Licences and maintain files for Vital Statistics in accordance to Provincial Legislation
  • Receive and prepare Lottery Licences to qualified organizations as outlined by provincial legislation under the Ontario Gaming and Alcohol Act
  • Responsible for cash handling and balancing for all types of payments from cash, interact and credit transactions and data entry
  • Deliver and sort all internal and external mail to Departments, Council Members, various agencies, banks and businesses located throughout the City
  • Assist with Municipal Elections
Required Qualifications & Experience

  • Post secondary education in business or administrative studies, related field or the equivalent combination of education and experience
  • Patient, empathetic and ability to ask probing questions to seek winwin solutions with the public
  • Proven problemsolving skills and ability to process multiple sources of information with strong organizational skills
  • Able to obtain and maintain appointment of Commissioner of Oaths for Affidavits and Statutory Declarations;
  • Ability to work independently with mínimal supervision
  • Demonstrate strong computer skills in Office 36 valid unrestricted driver's license
  • Bilingualism in French and English


The City of Cornwall offers a competitive hourly wage starting at $29.66, 35 hours per week, plus a comprehensive benefits package and OMERS pension.

The deadline for submissions is August 3, 2023.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
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