Telephone Operator - Richmond, Canada - City of Richmond BC
Description
Telephone Operator:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_.
If you are looking to make a difference, and to share our vision "to be the most appealing, livable, and well-managed community in Canada", then please apply.
Overview:
This position involves routine repetitive work in operating a central multi-line telephone serving various sections of municipal RCMP Detachment.
The essential responsibility is the efficient operation of the multi-line telephone requiring good knowledge of RCMP federal, provincial and municipal department functions.
Examples of key responsibilities include, but are not limited to:
- Takes messages and provides general information to the public.
- Provides information in a prompt, accurate and courteous manner.
- Responding to telephone calls in a law enforcement setting.
Knowledge, Skills & Abilities:
- Sound knowledge of standard multiline telephone operations as well as the functions of various RCMP sections, external clients and officials.
- Ability to operate a multiline telephone system calmly and effectively at times under heavy load conditions.
- Ability to deal courteously and effectively with the public.
- Ability to understand, follow and relay messages and instructions.
- Ability to prepare and maintain noncomplex records using Microsoft Excel & Microsoft Word Perfect.
- Ability to train and instruct relief operators.
- Ability to use CPIC, LEIP, PROS, and PRIME software programs.
- Ability to use REDMS or a similar records management system.
- Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.
- Ability to obtain and maintain an RCMP Enhanced Security Clearance.
- Proficiency in another language would be considered an asset.
Qualifications and Experience:
Completion of grade 12 supplemented by courses relevant to the position plus sound related experience in a busy office environment.
Working Conditions:
- Work is performed in an office environment with frequent distractions.
- Contacts may involve emotionally charged situations.
- Requires visual effort and mental concentration work; requires a degree of physical effort such as: standing, lifting, stooping, bending, reaching and sitting for long periods of time
Additional Information:
- Employee Group:
- CUPE Local 718
- Position Status:
- Auxiliary
- Duration of Appointment:
- Salary Range:
- Hours of Work:
- Monday to Friday,
- Application Posted:
- 8/23/22
- External Closing Date:
- 6/27/23
- PCC#:
- N/A
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