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    Remote Service Associate - Toronto, ON, Canada - OntarioMD

    OntarioMD
    OntarioMD Toronto, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    IT Service Management and Adoption Specialist
    IT Service Management and Adoption Specialist
    Permanent Full Time

    Reporting to the Manager of IT Operations and Support, the IT Service Management and Adoption Specialist is responsible for deploying and managing OntarioMD's corporate IT services, including various Microsoft online services, and for driving improvements and user adoption.

    Additionally, this role involves combining technical and service management skills with strategic planning to enhance IT services in collaboration with business and technical teams.

    Reporting to the Manager, Product & Service Management, this role:
    Manage adoption and change for key corporate Azure platforms and applications (e.g. SharePoint, Teams, Dynamics 365, PowerBI, etc.) with a focus on business needs and information security.

    Champion the adoption of Microsoft 365 services and features to OntarioMD employees by acting as a subject matter expert to the organization on corporate IT tools and apps.

    ITIL) to enhance service adoption.
    Create and maintain corporate IT service documentation including training materials, policies, procedures.

    Monitor service advisories, product updates as well as other information sources, and work with key partners to compile and deliver end-user communication and training.

    Manage the deployment of new features or functionality after they have been tested in a staging environment.
    Handle escalated support and incident coordination.
    Work closely with our other support teams to provide quality customer service.
    Perform other operations and support duties as assigned by the Manager, Operations and Support.

    Minimum of 5years of experience in service management and adoption or a related role, with knowledge of service management principles, processes, and best practices.

    Hands-on technical experience configuring, managing, and supporting secure online services (preferably Microsoft 365).

    Information security focussed mindset; applies a basic knowledge of information security and risk mitigation principles, theories, and techniques in daily work.

    Strong team player, excellent attitude, takes initiative, and willing to help achieve team success.
    Excellent presentation and verbal communication skills to all organizational audiences including executive. Strong organization and time management skills with the ability to multitask.
    Relevant certifications an asset (e

    g:
    MS office 365 Administration Expert, ITIL, Prosci)
    Fun, friendly,and dynamic work environment with a passion for digital health.
    For further information, visit our website at .

    OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

    In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

    OntarioMD has moved to a permanent hybrid work environment.

    As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

    All recruiting activities including interview and new hire onboarding will be conducted remotely.

    OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes.

    Do you have any immediate family members currently working at OntarioMD? (Immediate = spouse, sibiling, parent)
    Do you have 5 years of experience maintaining, administering, and supporting the Microsoft 365 Suite (including experience with, at minimum: SharePoint, OneDrive, Teams/Skype for Business, O365 Administration)?*
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