Michael Martino

Second year Professional Communication student with exceptional written and oral communication skills & 10+ years hospitality and retail experience.

SERVER                                                                         SEP 2014 - PRESENT

THE KEG STEAKHOUSE + BAR | TORONTO, ON

• Apply my mastery of product knowledge to help guests select food and beverages tailored to their tastes, exceeding their expectations and boosting sales by 15% on average.
• Build lasting relationships with guests resulting in repeat visits, recommendations to friends, and positive online reviews.
• Support management with the ordering of supplies and refinement of daily procedures, increasing team efficiency.
• Demonstrate excellent teamwork and collaboration skills coordinating dinner service with the kitchen, bar, and hosts, resulting in a seamless dining experience for guests.

SALES ASSOCIATE                                                    APR 2009 - JAN 2012

BANANA REPUBLIC | TORONTO, ON

• Maintained high standards of customer service in a high-volume, fast-paced retail location by effectively multitasking and adapting to stress.
• Resolved customer disputes professionally by actively listening and using customer service strategies to deescalate situations and ensure maximum customer retention.
• Applied my creativity and eye for design to help customers build outfits around their selections, turning visits for single items into larger purchases and increasing sales

BACHELOR OF ARTS - PROFESSIONAL COMMUNICATION           SEP 2020 - APR 2024 (EXPECTED)

RYERSON UNIVERSITY | TORONTO | GPA: 3.8

KEY COURSES: 

• PROFESSIONAL WRITING
• PROFESSIONAL PRESENTATIONS
• PRINCIPLES OF MARKETING
• COMMUNICATION & SOCIAL MEDIA