Customer Experience Supervisor - Mississauga, Canada - Allegion

Allegion

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.

With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

At Allegion:
We're Redefining Security. Allegion products help keep people safe and secure where they live, work and visit. With more than 30 highly recognizable brands sold globally like Schlage, LCN, Von Duprin, Glynn Johnson, Locknetics, Ives etc.

, we specialize in security around the doorway and adjacent area:

everything from residential locks and portable security to commercial locks, exit devices, openers and closers, electronic access control and workforce productivity solutions.

At the core of this $2.7 billion business is the knowledge and experience of over 11,000+ dedicated employees across the globe and - we're growing

This position will provide direction to the Customer Experience Team. This position will work collaboratively with internal and external customers to ensure positive outcomes. This person will work to develop team capabilities to ensure Allegion delivers a world class service experience.

What you will do

Supervises the daytoday activities (workload) of a channelbased Customer Experience Team to ensure service levels are met.
Reports and analyzes department performance to optimize resources and ensure positive customer experiences
Manage individual performance via monthly audits, scorecards, and discussions
Analyze trend data and initiate continuous improvement initiatives
Ensure employee satisfaction through coaching, development, and rewards and recognition activities
Create and deliver CXR product and process training
Demonstrate product and process expertise to the organization
Liaison with US counterpart to ensure alignment between teams (product, processes, issues)
Support operational excellence projects for the advancement of the Allegion business
Maintain process and procedure documentation for the department (ISO)
Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety

What you will need

Ability to communicate in writing and verbally in a professional, positive, courteous manner with all levels of customers, clients, and employees
Experienced in workload planning and priority management
Experienced in managing people
Skilled at problem solving and managing escalations
Ability to learn about a large variety of technical product offerings
Experience working in a large matrix organization
Bilingual (French/English) would be an asset
Postsecondary degree
Minimum 35 years related customer service /industry experience
2 years Managerial experience
Call Center experience
ERP and CRM experience
Experience working in a manufacturing/distribution environment

Allegion is a Great Place to Grow your Career if:

You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state,

- "this is your business, run with it"

You value personal wellbeing and balance because we do too
You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes worklife balance. Our employees enjoy generous time off, because at Allegion we recognize that you have a full life outside of work

What You'll Get from Us:

A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
High energy, influential, cross collaborative team environment
Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
Competitive base salary
Health, dental and other insurance coverage, helping you

- "be safe, be healthy"

Tuition Reimbursement
Employee Discounts
Community involvement and opportunities to give back so you can

- "serve others, not yourself"

Want to know more about us? Follow this link

to learn more.

We Celebrate Who We Are

contact our Talent Acquisition Team.

Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an

equal opportunity and affirmative action employer