Dealer Operations Coordinator - Winnipeg, Canada - Peterbilt Manitoba Ltd

Peterbilt Manitoba Ltd

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd.

is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts.

The dealerships' goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the continuation in quality, performance, durability, original rugged appeal and class.

Peterbilt Manitoba Ltd.

is seeking an organized and diligent _Dealer Operations Coordinator_ to enhance the overall efficiency and success of our dealer operations.

This position, reporting directly to the Service Manager, will play a key role in fostering a culture of service excellence and continuous process improvement across our three locations.

Occasional travel may be required.

The Role:

Platinum Service & Standards of Excellence:

Ensure locations are striving to attain Peterbilt Platinum Service & Standards of Excellence
Consistently monitor each stage of the qualification process
Communicate concerns to appropriate Paccar representatives
Gather required documentation, data, and photos for submissions
Review all data and report to management.

Training:

Train new service department staff on various roles, procedures, and systems
Run frequent Peterbilt training reports
Monitor Cummins training to ensure staff certifications do not expire

Process Facilitation:

Assist in process development and mapping
Organize and maintain service department filing and records
Update client information as required
Monitor Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis

System Facilitation:

Train and hold teams accountable for Paccar solution usage
Monitor Paccar solutions cases and ensure proper usage
Serve as a fleet liaison for Paccar onboarding
Conduct annual evaluations of special pricing with service managers
Process work orders and troubleshoot CDK issues
Run and administer daily reports

Additional Responsibilities:

Monitor customer survey responses and share responses with appropriate service team
Manage MPI (Manitoba Public Insurance) by updating new/departed technicians with safety tickets and acting as a liaison for safety audits
Assist other departments as requested and necessary
Other duties as assigned

Qualifications:

A minimum of 2 years of experience in a dealership environment is required
Previous experience using CDK Drive is considered an asset
Exemplary time management skills with the ability to adapt in a fastpaced work environment
Demonstrated aptitude for strategic, analytical, and critical thinking
Tenacious problem solver with the ability to identify problems and recommend solutions
Strong verbal and written communication skills
Proficient in Microsoft Office programs
Ability and willingness to travel

What We Offer:

Company paid extended health, dental, and vision care
Longterm disability insurance
Life insurance
Company matched pension plan
Employee Assistance Program
Growth opportunities
Free onsite parking
Referral bonus program

Peterbilt Manitoba Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.

Please note that only those selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Pay:
$45,000.00-$55,000.00 per year

Schedule: