Data Entry - Toronto, Canada - Cole International

Cole International

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position within Cole International is referred to as a CARM Services Representative (CSR) and will diligently perform duties related to the CARM Client Portal (CCP), importer financial security agreements and processes, and the CBSA Accounts Receivable Ledger (ARL) activities.

This role will work directly with clients, colleagues, Canada Border Services Agency (CBSA) and other key members as required.

The CSR will participate in the maintenance and evolution of Cole CARM services, procedures, and revenue opportunities and train colleagues in extensions of job functions and CARM services.

Core Competencies:

Initiative
Reporting
Teamwork
Time Management
Problem Solving
Customs Knowledge
Research and Analysis
Organizational Skills
Computer Skills
Proficient written and verbal communication skills
Detail Orientated
Fluently bilingual, French and English, written and verbal communication

Job Duties:

Work with CRA and CBSA to determine importer information
Provide information or services to clients for business registration, delegations, or CCP activity and project items
Communicate or perform required updates on client profiles
Respond to client inquiries promptly with appropriate documentation and links
Review CARM Release Prior to Payment (RPP) bond or deposit requirements
Receive and courier bond documentation, assist in endorsements, or CARM conversions
Investigate client balances with CBSA for services, resolutions, or inquires
Utilize and provide reporting
Maintain current Cole services, integrate, and adjust structures along with CARM evolution
Participate in pilot projects and provide input in methods
Assist in Daily Notice and Statement of Account registration and transmission
Remain current on developments within the industry and competitors
Collaborate with colleagues to produce or promote communications
Maintain strong relationship and communication with CBSA and Bond Providers
Assist with the research and development related to this job function
Perform other tasks and duties as required

Requirements:

High school diploma or GED, or an acceptable combination of education and experience
1 year of direct work experience in an office environment, an asset
Industryrelated studies an asset (CCS, etc.)
Superior typing skills at 50 words per minute with a high accuracy rate
Must be able to deal with highstress environment
Time management skills are very important
Must have strong interpersonal skills to work with clients, coworkers, carriers, etc effectively.
Strong written and verbal skills to communicate with all levels of the organization and clients
Strong customer service orientation
Ability to work with mínimal supervision
Bilingual French/English is required

Working Conditions: