- Support for our users (employees, brokers and other IT teams) at the level of both software and hardware components and act as a technical advisor.
- Take in tickets to solve the users' technological problems related to the IT environment.
- Provide support to our users for activities related to O365, EndPoint and other cloud services.
- Follow up on tickets in the ticketing tool with the various support teams as well as external suppliers.
- Offer technical consultant services: analyze needs, work tools and sources of references.
- Implement new processes and tools necessary for the integrity and smooth running of technological activities.
- Actively participate in making processes more efficient and automating daily tasks in order to be more agile and robust in our updates on the various tools and services offered to our clients.
- Write technical documentation and ensure it is kept up to date.
- College degree in Information Technology/Networking or any combination of training and equivalent experience.
- Very good Microsoft Intune knowledge.
- Very good knowledge of O365.
- Experience with Active Directory.
- Good knowledge of Windows.
- Server environment knowledge.
- Aptitude for user support and customer service skills, ability to manage customer expectations.
- Comfortable working in an ever-changing technological environment.
- Available to work evenings and weekends (occasional and when necessary) to update different environments and support projects.
- Availability to work On call.
- Need to travel to the St-Hyacinthe office once every 2 weeks.
- Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
- No Canadian work experience required however must be eligible to work in Canada
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
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Senior IT Technical Advisor - St-Hyacinthe, Canada - Intact
Description
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
What you'll accomplish with us:
Strengths & Preferences:
Requirements:
#LI-Hybrid
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
