Dispatcher - Edmonton, Canada - University of Alberta
Description
RMS UofA Protective Services:
- Competition No.
S
- Posting Date
Sep 04, 2023
- Closing Date
Sep 21, 2023
- Position Type
Full Time - Operating Funded
- Salary Range
$54,764 to $73,940 per year
- Grade
07
- Hours
40
This position is a part of the Non-Academic Staff Association (NASA).
This position has a term 1 year plus a day and offers a comprehensive benefits package which can be viewed on our Benefits Overview page.
This competition will be used to fill two positions.
Location - North Campus Edmonton.
Working for the University of Alberta
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._
The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day.
We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.
Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.
Working for the Department/Faculty
University of Alberta Protective Services (UAPS), is seeking service-oriented professionals to join our team in the role of a Dispatcher.
The University of Alberta is committed to recruiting, training and developing the talents of well-rounded individuals with passion, integrity, empathy, and a desire to make a difference in people's lives.
Protective Services provides a safe and secure environment to enhance learning, discovery and citizenship in support of the University of Alberta.
Position
Dispatchers are the first point of contact when calling the University of Alberta Protective Services.
They perform a variety of communication and dispatching duties for emergency and non emergency calls; dispatches UAPS personnel to calls for service; and operates a variety of communications and electronic equipment including radio, telephone, computer, and security and camera monitoring systems.
Dispatchers will have their work assigned and overseen by the on duty Sergeant, Patrol Services Division.Duties
- Receives emergency and nonemergency calls for service; responds to public inquires in a courteous and professional manner
- Provides assistance, information and direction to nonemergency callers; responds to and resolves difficult and sensitive public inquiries and complaints
- Prioritizes calls and dispatches UAPS personnel as required to emergency and nonemergency situations
- Notifies emergency services such as police, fire and ambulance as required
- Maintains status and location of members in the field; keeps the Sergeant and Inspector, Patrol Services Division informed of situations
- Responds to field personnel resource requests; retrieves information from local UAPS database
- Relays information to personnel in the field; inputs all pertinent radio transmissions and information into the UAPS database; maintains and updates UAPS records as required
- Monitors alarm and security systems; maintains logs and records of all calls
- Assists in gathering information for investigations upon request
- Performs related duties as required
Minimum Qualifications
- Emergency Communications & Response Certificate; equivalencies with a high school diploma and relevant experience will be considered.
- Computer experience with Microsoft Windows based systems
- Obtain clear criminal record check with vulnerable sector check
- Able to work shift work
Preferred Qualifications
- Experience with Omnigo (Report Exec) software
- Experience working within a postsecondary environment
- Emergency or Standard First Aid Certification and Level C CPR with AED.
- Basic Emergency Management and/or ICS 100
- Suicide Intervention Training
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