Bankruptcy Insolvency Specialist - Etobicoke, Canada - Prefera Finance

Prefera Finance

Verified Company

Etobicoke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:

Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Insolvency Specialist As an Insolvency Specialist, you will analyze and manage our clients' accounts who are experiencing a credit insolvency and who may be in default of their contractual obligations.

You will work with clients and/or License Insolvency Trustees (LIT) to strategize payment plans to arrange past due payments and/or for asset recoveries reasons while meeting monthly targets and goals while seeking positive resolution towards account defaults.

Key Accountabilities:

Providing superior customer service while addressing customer concerns and updating account information
Supporting all key functions and communications with LIT
Ensure our lien on assets have been perfected
Create payment plans, negotiate payments with debtors while also provide written correspondence regarding any outstanding balance due
Leave accurate notes on all accounts worked via our internal platform
Submit and follow up with LITs on insolvency documents while confirming customer intent
Review and refer qualifying accounts for potential asset repossession and/or disallowance

- (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position)_

Education & Experience:

Previous work experience in a callcenter work environment/equivalent.
Previous work experience in providing excellent customer service.
35 years Insolvency experience is required.
13 years Collection experience is required.
General understanding of PPSA, RSLA registrations.
Extensive experience towards Consumer Proposals & Consumer Bankruptcies and applicable acts.
Experience with asset repossessions.
Diploma/Certificate in related industry is an asset, but not required
Knowledge in Microsoft Office, previous work experience with Excel is an asset.
Postsecondary education or related equivalent experience. Insolvency Administrator Certificate is an asset etc.
Great interpersonal skills to deal with team members, staff, and clients.
A team player who can work independently and take ownership of their work volume.

Knowledge, Skills and Abilities:

Strong negotiation & problemsolving skills
Excellent verbal and written communications
Intermediate computer skills
Strong decisionmaking skills
Excellent customer service and phone etiquette
Fluent in writing and speaking English & French (An asset not required)
Credit knowledge is an asset
Identify risk trends and patterns and escalate to management as required
Strong interpersonal, organizational, negotiation and decisionmaking skills.
Working knowledge of the Microsoft Office Suite (Outlook, Word, Excel) and company software systems.
Extremely detailoriented, able to multitask in a fastpaced environment and prioritize work in response to requests and inquiries.
Ability to work independently and make decisions / problem solve based on sound judgement.

Working Conditions:

Works indoors in adequate workspace, with adequate temperature, ventilation, and lighting.
Normal exposure to noise, stress and disruptions.
Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
Standard 37.5hour workweek, Monday to Friday 9 AM to 5 PM

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Required to travel to our offices located in Etobicoke, ON approximately 1-2 times per week.

Perks:

Company Benefits (Health and Dental)
3 Weeks vacation
RRSP Contributions/Company matching
Great location near major highways
Positive Culture & amazing team
Growth Potential
Occasional Team Lunches
Occasional Work from Home
Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario's accessibility laws._