Customer Care Center Manager - Edmonton, Canada - Wolseley

Wolseley
Wolseley
Verified Company
Edmonton, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?


Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros

  • AMRE has been providing facility maintenance solutions across Canada for over 50 years, and with this experience we have built our business and services around the client's needs. At AMRE, we believe in building partnerships with our clients, which allows us to customize flexible solutions to fit their way of doing business._
  • AMRE provides an environment where employees can take their skills, talents, experience and interests to the next level to grow professionally and build rewarding careers._
  • This is an excellent opportunity for an ambitious, careeroriented individual desirous of making an impact in a large evolving and successful global organization._

What you will do:

  • Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind
  • Lead team meetings and coach and motivate team members
  • Hire, onboard and train call center personnel
  • Analyze call center data and prepare reports for upper management.
  • Evaluate staff effectiveness and performance annually or on an asneeded basis
  • Work with call center representatives to solve problems like difficult calls from angry customers

What you will bring:

  • Experience working in a call center is an asset
  • Problemsolving and conflict resolution skills
  • Communication skills
  • Analytical abilities
  • Organizational and multitasking skills
  • Proven track record of ability to lead and build a successful team
  • Demonstrated ability to achieve objectives within a highly competitive market
  • Exceptional customer service skills
  • Excellent problem solving, interpersonal and communication skills
  • Judgment and decisionmaking ability
  • Ability to interpret reports, identify and analyze business trends, products, and customers
  • Experience with Microsoft Office programs and AS400 is an asset


Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.


  • Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position._
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