Coordinator, Hospitality Services - Toronto, Canada - Monde Development Group

Monde Development Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hospitality Services Coordinator

Are you passionate about hospitality, marketing, and creating exceptional guest experiences? We're seeking a dynamic individual to join our team as a Hospitality Services Coordinator.

In this role, you will play a pivotal part in managing our hotel's operations, ensuring seamless booking processes, outstanding customer service, and effective marketing strategies.

Responsibilities:

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Centralized Booking Management:

Maintain a strong presence on all top booking platforms.
Coordinate reservations, monitor availability, and optimize booking processes.

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Software Management:

Oversee and manage hospitality software systems.
Ensure efficient utilization of technology for streamlined operations.

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Pricing:

Implement and manage an automated pricing strategy.
Monitor market trends and adjust pricing for competitiveness.

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Check In/Out:

Facilitate smooth checkin and checkout processes.
Address guest inquiries and concerns during their stay.

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Payment Security:

Implement secure payment processes, including OTP or pinpad systems.
Ensure the confidentiality and integrity of financial transactions.

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Cleaning:

Coordinate and manage cleaning staff schedules.
Ensure high standards of cleanliness and hygiene.

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Replenishments:

Monitor and restock necessary supplies in rooms and common areas.
Ensure a seamless guest experience by anticipating needs.

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Customer Service:

Provide exceptional customer service to guests.
Handle and resolve guest concerns promptly and professionally.

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Marketing:

Develop and execute marketing strategies to attract and retain guests.
Leverage social media, online platforms, and other channels for effective promotion.

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Insurance:

Manage insurance claims and coverage for the property.
Ensure compliance with safety and security standards.

Skills and Qualifications:

Marketing experience is essential, with a proven track record of successful campaigns.
A keen eye for design and aesthetics.
Demonstrated ability to adapt and learn quickly.
Prior experience in hospitality is a plus.

Salary:
$39,000.00-$41,000.00 per year

Benefits: