Business Consultant - Montréal, Canada - TELUS

TELUS

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Montreal, Quebec, CA Quebec City, Quebec, CA Burnaby, British Columbia, CA Vancouver, British Columbia, CA Edmonton, AB, CA Calgary, AB, CA Toronto, ON, CA Ottawa, ON, CA- Req ID: Jobs by Category: Operations- Job Function: Planning and Analysis- Status: Full Time- Schedule: Regular
Description:
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?

Are you a naturally curious person that believes learning is a continuous journey?

Do you prioritize your well-being and want your employer to do the same?

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let's make the future friendly.

Our team and what we'll accomplish together

As part of our National Solutions Delivery team, you will be responsible for ensuring that our customers' services are fully functional across the country.

Our area covers many tasks including sales liaison, order support and fulfillment, as well as technical engineering, customer implementation and project management.

We are a highly efficient business services organization that delivers exceptional customer and team experiences.

The Business Consultant leads the development and enhancement of business processes by playing a key role in improving the way TELUS does business.

The individual works in partnership with the business area(s) to identify and drive transformational and strategic change.

What you'll do

Champion and own large complex strategic transformational projects and programs including customer experience and process development/reengineering
Lead national, crossfunctional teams to resolve challenges, implement process improvements, and execute our competitive strategy to deliver differentiated customer solutions and an exemplary customer experience
Provides business consulting expertise in the development of complex solutions
Understands the economic impact of opportunities for TELUS including the production of financial analysis
Takes ownership of multiple process driven projects or large complex programs
Provides high level methodology advice and guidance to other business analysts, key stakeholders and the project team
Represents TELUS on industry forums and technical committees including and/or representing TELUS on government and industry bodies regarding standards development

Qualifications:

What you bring

More than seven (7) years of experience in the field of business analysis or equivalent experience
Ability to effectively communicate complex situations in a clear and concise manner
Strong analytical and thinking skills to solve problems and find innovative solutions and improvements
Excellent command of business analysis concepts and best practices
Expertise in process methodology (from design to implementation and continuous improvement)
Experience in managing and delivering complex and/or strategic projects
Highly collaborative and adaptable, ability to build strong and positive relationships with internal and external stakeholders
Ability to effectively facilitate and lead discussions and meetings
Ability to manage time and multiple projects with great attention to detail
Ability to communicate in English both orally and in writing

Great-to-haves