Team Leader Housekeeping - Toronto, Canada - CEM Resorts

CEM Resorts

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CEM Resorts, a leading luxury hospitality brand in Toronto, is seeking a highly motivated and experienced individual to join our team as a Team Leader in Housekeeping.

As a Team Leader of Housekeeping, you will be responsible for overseeing the housekeeping operations and ensuring the highest standards of cleanliness and guest satisfaction are maintained at all times.

Responsibilities:

Supervision and Training: Led, guided, and motivate a team of housekeeping staff members, including room attendants, housekeepers, and janitors. Provide training, coaching, and performance feedback to ensure the team's efficiency and effectiveness.
Quality Assurance: Ensure all guest rooms, public areas, and backofhouse areas are maintained to the highest standards of cleanliness, following the established protocols and guidelines. Conduct regular inspections to identify any areas that require attention and take appropriate actions to address them promptly.
Inventory Management: Oversee the inventory of housekeeping supplies, equipment, and amenities, ensuring adequate stock levels are maintained. Coordinate with the procurement department for timely replenishment and costeffective purchasing.
Guest Satisfaction: Prioritize guest satisfaction by promptly responding to guest requests, concerns, and complaints related to housekeeping. Collaborate with other departments, such as Front Office and Engineering, to resolve any guest issues in a timely and efficient manner.
Health and

Safety Compliance:
Ensure compliance with all health, safety, and sanitation regulations and protocols. Implement and enforce proper procedures for the handling and disposal of hazardous materials and waste. Train the team on safety protocols and conduct regular safety inspections.

Staff Scheduling: Create and manage work schedules for the housekeeping team, ensuring adequate coverage to meet operational demands while optimizing labor costs. Handle timekeeping, attendance, and leave management for the team members.
Reporting and Documentation: Maintain accurate records and documentation related to housekeeping operations, including attendance, cleaning schedules, room status reports, and maintenance requests. Prepare regular reports on key performance indicators and present them to the management team.

Qualifications and Requirements:

Previous Experience: Minimum of 2 years of experience in a housekeeping or supervisory role within the hospitality industry, preferably in a luxury resort or hotel setting.
Leadership Skills: Strong leadership abilities with the ability to inspire and motivate a team. Excellent interpersonal and communication skills to effectively interact with team members, guests, and other departments.
Attention to Detail: Exceptional attention to detail and a keen eye for cleanliness and quality standards. Demonstrated ability to maintain high standards consistently and efficiently.
Problem-Solving: Proactive problemsolving skills with the ability to handle guest concerns and resolve issues in a timely manner. Strong decisionmaking skills and the ability to work under pressure.
Knowledge of

Housekeeping Operations:
Solid understanding of housekeeping procedures, cleaning techniques, and best practices. Familiarity with cleaning equipment, chemicals, and tools. Knowledge of health, safety, and sanitation regulations.

Flexibility: Willingness to work flexible hours, including weekends and holidays, to meet operational needs.
Physical Fitness: Ability to perform physical tasks such as lifting, bending, and standing for extended periods. Stamina and energy to work in a fastpaced and physically demanding environment.