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    Deskside Support Technician I - Kingston, Canada - Worley

    Worley
    Worley Kingston, Canada

    2 weeks ago

    Worley background
    Full time
    Description

    Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We're bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

    Position Title: Deskside Support Technician I

    Purpose: The IT Support Analyst troubleshoots computer problems, determines the source, and advises on appropriate action, maintains the asset database, assists with shipping and receiving, and assists with all other technology related on-site issues. This position is responsible for hardware/software installation and configuration and provides support to staff on all company supported applications. The position will also be responsible for troubleshooting basic to intermediate network-related issues and being the first point of contact in the event of an outage.

    Responsibilities:

  • Provide end user support through email, phone or in person.
  • Setup and manage users' accounts in Active Directory, Microsoft Azure and O365.
  • Troubleshoot networking issues and coordinate with networking personnel to resolve issues..
  • Coordinate with management to prepare field setup, deployment, and demobilization.
  • Assist in inventory management, procurement, and shipment activities.
  • Coordinate with project management teams to utilize tools to control access management for projects.
  • Work with management and coordinate with 3rd party vendors and contractors for IT related projects.
  • Maintain confidentiality about the information being processed, stored, or accessed.
  • Ability to work on-call and other after-hours support needs.
  • Support document control team and Project Information teams with databases and other related tasks, depending on workload.
  • Collaborate with other team members and business stakeholders to ensure alignment with organizational goals and objectives.
  • Worley Canada Services is seeking an Information Technology Site Support Analyst to work with our Canada East IT team in Bath, ON.
  • Full-time position months contract position (2 to 3 years).
  • Role will be fully in-person, on-site M-F with half day Fridays (40 hours a week).
  • Provide user support for other Canada East offices.

    • What you will bring

    Technical and Industry Experience:

  • At least 1-year work experience in an IT service desk role.
  • Must be able to work in a fast-paced environment, repetitive tasks, and have physical ability to lift 20lbs.
  • Strong time management and organizational skills with an ability to be adaptable, manage multiple priorities in highly dynamic and changing environment.
  • Strong interpersonal, communication and customer service skills, with the ability to communicate in a professional manner with tact and diplomacy.
  • Effective written and verbal business communication skills.
  • Proven competency in the operation of key office software and productivity tools such as: MS Office 365, SharePoint and other document management systems.
  • Able to demonstrate strong organizational and time management skills within position to complete tasks in a timely manner.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Critical thinking and problem resolution skills.
  • Experience working within an EPC environment preferred but not required.

    • Education – Qualifications, Accreditation, Training:

    Required:

  • Post-Secondary Education in an IT field.

    • Please note: No agency representation or submissions will be recognized for this vacancy

    Moving forward together

     We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

    We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

    And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

    Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

    We are committed to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

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