Bilingual Customer Support Analyst - Guelph, Canada - Camis
Description
Camis is looking for aBilingual Customer Support Analyst to provide support to both Camis employees and clients. Customer Support Analysts are the most senior customer service agent in the call centre environment.
They respond to inquiries from the front-line reservation agents, as well as handling inbound customer inquiries for a variety of clients.
They act as the voice of our clients when speaking to the public.Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner.
What you will be doing:
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
- Handling billing and policy inquiries.
- Providing basic software troubleshooting for customer service agents.
- Providing support for complex customer complaints while maintaining superior customer service and high performance.
- Completing special projects as per the requirements of Camis clientele.
- Handling escalated customer questions and concerns.
What you will bring to the role:
- Exceptional customer service skills.
- Professional oral and written language skills in both French and English.
- Previous call center or customer care experience.
- Poise and diplomacy under pressure.
- Reliability with regards to attendance.
- Previous experience utilizing online resources.
- Troubleshooting and problemsolving skills.
- Willingness to take initiative.
- Ability to multitask.
The Details:
- Start date: TBD
- Hours after training 3040 weekly
- Evening and weekend coverage required on a rotating schedule
- Hours of operation 7:00AM 10:00PM 7 days a week
- End date: October 13, 2024
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