Guest Services Manager - Burlington, Canada - Splitsville Entertainment Burlington

Splitsville Entertainment Burlington

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Splitsville Entertainment is Canada's premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience

RESPONSIBILITIES

Provide friendly and exceptional guest service
Be up to date on trends and Splitsville promotions
Establish standards for guest service
Hiring, Developing and Coaching great teams
Develop and assign tasks to team members, oversees completion
Attend and Run Team and Management Meetings
Ordering and Inventory using our Splitsville approved systems
Store all product in compliance with health and safety regulations
Work closely with other management to achieve revenue goals and meet budgets
Complete all Splitsville systems and checklists
Create action plans and reports for senior management
Be polite and courteous with guests and fellow team members
Provide resolutions for guest and team member issues
Adhere to all company policies and procedures including all health and safety policies and procedures
Other duties as required

QUALIFICATIONS

5+ years Retail experience
2+ years management experience
Capable of conducting and assessing inventory
Friendly, energetic, enthusiastic, positive attitude
Ability to multitask; stays calm under pressure
Team player
Excellent communication and interpersonal skills
Problem solving aptitude
Demonstrate ability to deliver WOW service
Ability to make decisions quickly and confidently bases on company policies and practices
Experience with organizing and assigning shift tasks and holding team members accountable for completion
Flexible schedule (available days, nights, weekends, holidays)

_If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment_

Salary:
$45,000.00-$50,000.00 per year