Helpdesk Technician - Toronto, Canada - BlueCat Networks

BlueCat Networks

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BlueCat is one of those hidden gems that is disrupting the market as a key player in the rapidly growing space of Adaptive DNS.

We harness the power of DNS to provide secure, centralized network infrastructure to some of the world's biggest brands and enterprises like Facebook, Dell, Disney, and SAP so that employees can access the computing resources they need, when they need it.

BlueCat has an award-winning culture that is embedded in what we do. We are certified as a Great Place to Work and joining our team would mean that you are part of

Canada's Best Workplace in Technology,

Best Workplace for Today's Youth and Women, and

Best Workplace for Mental Health and Inclusion.

BlueCat is one of those hidden gems that is disrupting the market as a key player in the rapidly growing space of Adaptive DNS.

Be the main contact for BlueCat staff seeking inperson/remote technical assistance via our ticketing system, our messaging system or or video conferencing platform.
Performing troubleshooting through diagnostic techniques and following up with the end user for further details
Responsible for asset tracking, Windows laptops, Apple MacBook laptops, printer issues, account management, howto documentation
Installation and upgrades of Operating Systems (Windows, MAC OSX & Linux) and setup/installation 3rdparty software e.g. VMWare, O365, etc.
Prioritize workload and treat severity of issues as tickets come in.
Direct unresolved issues to next level support or work with our internal team
Accurately log detail notes into tickets of your work, frequent communication with end users, check for spelling and grammar
Good communication and excellent friendly customer service skills as we provide a service to our BlueCat staff.
Perform other duties upon request per your manager.

What We're Looking For:

Relevant University Degree or College Diploma
Good knowledge of Microsoft Windows 10, Apple OSX and Linux (bonus), Office 365 for Windows and OSX
Willingness to learn and further grow your career within the IT department by doing certifications.
Have a valid G driver's license (bonus)
Must be able to lift heavy equipment LBS)
Excellent communication, good proficiency in English, good patience with end users, etc.
Ability to diagnose and basic technical issues.

We've got you covered:

Our benefits cover your health, wealth, and wellness—as well as a great work environment, employee programs, and a great company culture. We have a strong culture and live our values every day. We believe in transparency, curiosity, respect, and above all, have fun.

Speaking of a great work environment, here are just a few of the perks for you to enjoy

Professional Development Budget
Wellness Days + Wellness Week
Lifestyle Spending Account
Employee Recognition Program

If you're as excited about the future of our company as we are, we would love to hear from you

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity.
We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants._

We've got you covered:

Our benefits cover your health, wealth, and wellness—as well as a great work environment, employee programs, and a great company culture. We have a strong culture and live our values every day. We believe in transparency, curiosity, respect, and above all, have fun.

Speaking of a great work environment, here are just a few of the perks for you to enjoy

Hybrid WorkPolicy

Professional Development Budget
Wellness Days + Wellness Week
Lifestyle Spending Account
Employee Recognition Program

If you're as excited about the future of our company as we are, we would love to hear from you

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity.

We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.