Restaurant Assistant Manager - Ottawa, Canada - Bona Hospitality

Bona Hospitality

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY
The Restaurant Floor Manager is primarily responsible for providing the guests with a consistently high-quality dining experience.

You will need to motivate all restaurant staff including servers, bartenders, in-room dining and support staff while demonstrating superior customer service skills.

You will work alongside staff, assisting with all aspects of service including clearing tables and managing the reception of guests and wait lists.

You will help the team meet its standards of quality and profitability. You will ensure that all health and safety requirements and food handling guidelines are met or surpassed. Your keen attention to detail will ensure consistency and the impeccable representation of our restaurant across all services.

JOB RESPONSIBILITIES

This position is responsible for the following tasks:

Delegating staff throughout the shift to ensure efficient service
Supervising the delivery of food and drinks
Ensuring prompt and friendly customer service
Maintaining quality and service standards
Ensuring all staff are knowledgeable about all menu offerings as well as individual ingredients and allergens.
Assisting staff with wine service and pairing recommendations
Ensure staff follow allergen protocol and allergy awareness including how to make customers aware of these ingredients.
Reducing operational costs
Increase productivity
Ensuring all staff follow strict personal safety, food safety and food storage guidelines
Managing and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
Managing inventory and communicating stock levels to the appropriate staff or managers
Interacting with restaurant guests to gauge satisfaction and improve customer service
Responding to customer feedback and resolving conflicts effectively
Operating the pointofsale system processing payments, and authorizing refunds, voids or service recovery
Ensuring all restaurant staff meet service expectations
Understanding and supporting each classification within the restaurant
Receiving and arranging group reservations and delegating staff as needed
Conducting to motivate and ensure staff are meeting restaurant standards and expectation and communicating information important to shift such as daily specials
Some administrative duties related to the restaurant's operation
Other tasks as required

Minimum Qualifications

Management experience in the restaurant industry
Proven ability to work in a fastpaced environment
Strong multitasking skills
Physical ability to remain standing for a long period of time
Exceptional organizational, communication, and customer service skills
Conflict resolution and problem solving skills
Sommelier and bartending experience
Basic cooking technique awareness and food knowledge
Competency in styles of service
Coaching and leadership skills
Ability to stand for up to 8 hours and lift up to 50 lbs.
Smart Serve Certificate
Food Handling Certificate

Education Requirements

High school diploma or GED

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

BonaHiring

Job Types:
Full-time, Permanent

Pay:
$25.00 per hour

Benefits: