Customer Service Representative - Toronto, Canada - GM Financial

GM Financial
GM Financial
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Overview:


The Customer Experience Support Specialist is responsible for managing timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts.

This individual is responsible for interacting with internal and external customers and dealers.

This team member is responsible for evaluating account information and documented correspondence, completing administrative tasks, and making sound business decisions.

Direct contact with other departments and segments is necessary to fulfill certain tasks. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company.

This position is responsible for providing Best in Class service by representing GM Financial professionally and efficiently when interacting with internal and external customers.


Qualifications:

Knowledge

  • Strong written and verbal communication skills with the ability to multitask
  • Knowledge of financial services or banking customer service systems
  • Knowledge of GM Financials core business functions, policies and procedures
  • Knowledge of the end of lease process, center business functions, policies, and procedures
  • Basic knowledge of repossession, remarketing and TOE procedures
  • Working knowledge of computers and the ability to follow Provincial and Federal guidelines
  • Ability to make sound business decisions based on accurate analysis of information
  • Good verbal and written communication skills
  • Excellent customer service skills
  • Mathematical ability
  • Detail oriented with good organizational and prioritization skills
  • Team player with the ability to work in a fast paced environment
  • Selfmotivated and able to work with mínimal supervision while actively participating in a team environment
  • Accurate data entry, proofreading and typing skills
  • Ability to operate standard office equipment such as fax machines, copiers, etc

Education

  • Secondary School required
  • Bachelors preferred

Experience

  • 02 years of experience in Customer Service or an Office Environment required
Please note this position will be Hybrid from our Toronto Office.
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