Training Coordinator - Vancouver, Canada - University of British Columbia

Sophia Lee

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Sophia Lee

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Description
Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Administration, Level B

Job Title

Training Coordinator

Department

Customer Support | Supply Management | Financial Operations | VP Finance and Operations

Compensation Range

$5, $8,508.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position.

The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.

In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

May 22, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date


At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary


The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university.

UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc.

and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet strategic objectives.


This role leads the development and delivery of on-site in-person, remote and online Financial Operations business process training centered around the procurement and payment workflows to ensure the community is supported and enabled.

This includes development of documentation, writing of training manuals, course materials and other related training documents and session facilitation or delivery.

The role also includes developing information distribution related initiatives through different mediums, including knowledge base articles, website content, newsletter content, articles and guides while providing a high level of customer service and responsiveness.

Organizational Status

Reports to the Customer Service Centre Manager.

This position will also work closely with Financial Operations, the Integrated Service Centre, Faculties and Units to ensure appropriate training and knowledge resources are developed for the community.


Work Performed- Maintains a comprehensive understanding of the operational functionality of UBC financial systems with a focus on training delivery.- Collaborates with partners to collect and collate information required to resolve training and communication needs and identify audience groups.- Proactively analyzes and determines training needs based on customer tickets, community feedback, inputs from SMEs and FinOps projects and initiatives.- Prepares and presents training options and recommendations for management review.- Writes, publishes, and maintains training presentations, manuals and supplemental materials including practice exercises, online resources, hand-outs, and train-the-trainer guides.- Delivers in-person and online training sessions and organizes required resources for delivery such as venue booking, registration management and invitation of attendees.- Works with SMEs, other training teams and functional groups to ensure training material is up to date, accurate.

Validates finance training delivered and communications distributed by other VPFO teams to ensure alignment to process and policies.- Participates in community of practice sessions to determine training needs and enhancement of existing training material.- Writes, publishes and updates training presentations, manuals and supplemental training materials required during training delivery.

Coordinates with SMEs and functional groups to ensure content is relevant, up to date and accurate.- Monitors feedback from training sessions and makes necessary adjustments to materials and content.- Plans, schedules and maintains availability of sessions, facilitates registrations and tracks attendance.

Ensures all required resources are required for training.- Collects and categorizes participant questions during training sessions and post-training surveys/feedback, and facilitates immediate follow-up discussions to ensure participant queries and concerns are addressed.- Regularly validates and updates content of community facing business process resources for Finance Operations including webpages and forms.

Coordinates with SMEs and appropria

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