Bilingual Insurance Advisor, Home and Auto - Ottawa, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Bilingual Insurance Advisor, Home and Auto (training included to get the license) | Conseiller bilingue en assurance, auto et habitation (formation incluse pour obtenir le permis)

What is the opportunity?

Positions offered everywhere in Quebec
Several options are available: Remote or Hybrid or Office work
Work schedule: Monday to Friday
Fluency required in French and English

Our Advice Centre proudly promotes a culture where great people and ideas are rewarded and teamwork is encouraged.

We offer a Monday to Friday work schedule, and a comprehensive Total Rewards Program including bonuses, flexible benefits and a competitive compensation.

RBC Insurance is offering a Sponsorship program for someone interested in pursuing a career in the Insurance industry.

We will provide you with the tools, training and support you need, including assistance in successfully completing the Damage Insurance Certificate delivered by l'Autorité des marches financiers (AMF) and the OTL Other than Life Ontario license and other provinces.

At RBC Insurance you will have access to ongoing coaching in an environment that recognizes talent and rewards genuine ambition.

If you have the drive, we have the resources to help you learn, grow, and succeed.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Home and Auto team at the RBC Insurance Advice Centre.

As our bilingual Licensed Insurance Advisor, you will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs.

Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

With the ultimate goal of strengthening client relationships, you will contribute to an individual and team sales plan, successfully achieved through spotting opportunities, selling solutions and referring to partners.

What will you do?

Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of firstcall, demonstrating the ability to connect through discussion and escalate as necessary
Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
Perform frontline underwriting of Home and Auto policies
Use procedures effectively and seamlessly during calls

What do you need to succeed?

Must-have

Excellent communication skills in French and English
Willingness to complete the Quebec Damage Insurance Certificate delivered by l'Autorité des marches financiers and OTL Other than Life Ontario license and other provinces (full training program offered by RBC including the AMF, Ontario other provinces certifications)
Professional customer service skills and a talent for listening, establishing rapport and finding the right solution for clients
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:30 pm in order to better help our clients
Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.) with above average keyboarding skills, internet and computer navigation.

Nice-to-have

Knowledge or experience of the Insurance industry, not mandatory

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and highperforming team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Virtual training and remote work available
Ability to make a difference and lasting impact

Job Summary