Customer Service Representative I - Sherwood Park, Canada - Strathcona County

Strathcona County

Verified Company

Sherwood Park, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This _posting is for multiple hourly positions at Kinsmen Leisure Centre and Ardrossan Recreation Complex _

As a Customer Service Representative, you will be a wealth of information.

In listening to guests' needs, you will be able to provide them with timely and applicable information regarding products, services, and events.

You will happily process our guests' payments in return for great options such as gift cards, an awesome selection of recreation programs, passes, facility memberships, and unique events in the community.

Does being organized and having attention to detail get you jumping out of bed each morning? Are your cash handling skills and computer experience the talk of the town? And speaking of talk, your excellent communication skills will be given a workout as a Customer Service Representative.

These are just a few of the talents we are looking for you to bring to our team.

Responsibilities:

Interact with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events
Identify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities
Build relationships with guests and proactively address guest concerns through friendly and courteous interactions
Assist with booking all facilities spaces for guests, organizations, and school groups. Refer to Customer Service Representative II, III, IV, or Facility Booking Specialist to complete complex casual, block, and event bookings
Support and assist the Supervisor and Facility Supervisor by completing administrative and support tasks which ensure the smooth and efficient operation of the facility
Selling, redeeming, and processing gift cards, promotional cards, facility passes, and memberships
Respond to unpredictable or volatile situations including first aid, building emergencies, or a lost child
Follow facilityspecific processes for cash handling, deposits, facility bookings, membership sales, program registrations, point of sale, ticketing, and specialized products and services
Maintain professionalism by keeping a clean, presentable appearance while being prompt and prepared for every shift

Skills and Abilities

Positive and professional attitude with strong communication skills in order to facilitate positive interactions with diverse groups of individuals including coworkers, supervisors, and guests
Exceptional ability to work in a team fostered environment
Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives
Selfdirected and motivated

Qualifications

Completion of High School Diploma with previous experience in a highpaced, guest serviceoriented position
Proficient computer skills, knowledge of registration software and/or ticketing software such as Intelligenz is an asset
Familiarity with services and products offered in Strathcona County is an asset

Conditions of Employment