Customer Service Supervisor - Montréal, Canada - MacLean Power Systems

MacLean Power Systems

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

MACLEAN POWER SYSTEMS is recognized for its quality products, for its customer service, for its flexibility, for its innovative character and above all for the enthusiasm of its team.

Our company supplies utilities around the world with the most comprehensive line of auto connectors, insulators, fiberglass products, grounding equipment and line materials.

Under the authority of the General Manager, your main functions will be:

Job Summary
Management and coaching of a team of customer service agents. Create a stimulating team environment that promotes the development of individual skills and inter-departmental collaboration
Job Duties

Ensure and improve business processes related to customer service
Develop and implement work tools to optimize employee and department productivity
Prepare and actively participate in meetings
Develop and implement performance indicators
Communicate with customers on more sensitive situations
Be the main point of contact between customer service and sales representatives
Conduct performance appraisals for customer service staff Meet 5S standards (e.g., maintain cleanliness of the work area, etc.)
Follow all safety, environmental and quality policies, and procedures
Perform other duties as assigned

Experience and Education

Deal with complex questions and issues and refer more complex issues to higher level staff
Knowledge of ERP systems, JDE an asset
Knowledge of the Microsoft Office suite
Mastery of Excel
Requires a degree or equivalent and 5 to 10 years of experience

Competencies/ Skills