Assistant General Manager @ Good Co Steveston - Richmond, Canada - This Is Blueprint

This Is Blueprint

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join the leadership team at scenic Good Co Steveston The AGM works on a variable schedule throughout the week on a full-time basis, including morning, afternoon and evening shifts.

Enjoy a supportive, growth-oriented culture with friendly staff and guests

POSITION OVERVIEW:

SUPERVISORY RESPONSIBILITY:

Deputizes for General Manager in oversight of servers, bar staff, back of house as directed; manages relationships with suppliers / contractors as appropriate

ESSENTIAL FUNCTIONS:

Supports GM in recruiting, training, monitoring, and providing feedback to all staff, floor managers and supervisors
Supports management of all location employees including managers, oversight of contractors / vendors as appropriate
Alongside the GM, ensures effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates positive, supportive working environment through a coaching model comprised of setting the best examples around consistency, high service standards, mutual respect and team working
Receives customer concerns as escalated from direct reports and resolves in line with business philosophy to customer's satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within one business day (assigning to delegate as necessary)
Maintains awareness of the prevailing marketing strategy as developed by the Company, marketing team and GM
Responsible for awareness of overall fiscal management of the venue, including but not limited to all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports GM in preparation of necessary data for reporting and budget development as required
Supports maintenance of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities)
Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable
Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly
May undertake Server shifts on a regular basis, schedule to be agreed with the GM and may include weekend/evening shifts as needed
Maintains transparent, open and collaborative partnership with the GM and support teams including head office functions
Supports staff compliance with all company policies, including retraining and coaching as required
From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.

REQUIRED SKILLS & EXPERIENCE:

Prior demonstrable experience at leadership level in a fastpaced restaurant / pub / lounge environment (2+ years);
Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner