Customer Support Coordinator - Pointe-Claire, Canada - Element Materials Technology

Element Materials Technology

Verified Company

Pointe-Claire, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Vue d'ensemble:
Element has an opportunity for a

Customer Support Coordinator. In this role, responsible for recovering, managing and consolidating all the information necessary for the initiation of projects in the laboratories (contract review), either with customers or the various internal stakeholders in order to build the project correctly. This person will also be responsible to perform invoicing, quotes and have daily customer interaction.

**Responsabilités:

Receiving of samples in the laboratory
Prepare and submit quotes to customers. Ensure that all information provided by customers is correct and complete
Invoicing and requests for credit/payment in advance
Interact with customers and internal stakeholders (salesperson, project managers, technician)
Subcontracting and shipping samples either internally or externally to suppliers
Monitering of documentation using LIMS
Other tasks as assigned

Réception des échantillons au laboratoire
Préparer et soumettre des devis aux clients. S'assurer que toutes les informations fournies par les clients sont correctes et complètes
Réception des échantillons au laboratoire
Mise à jour du registre des documents et du système de gestion
Autres tâches de soutien administratif

- ontrôle périodique de la documentation externe du laboratoire

Autres tâches connexes demandées

Compétences / Qualifications:

College Diploma or higher in a Technical or Logistics field

years of sales, marketing, or customer service experience, or equivalent combination of education and experience

Ability to lift up to 20kg

**- La personne en charge aurait idéalement un diplôme collégial ou universitaire dans un domaine technique ou logistique

Capacité physique pour transporter des charges de mois de 20 kg
Aptitudes pour le service à la clientèle (politesse, négociation)

LI-SN1

Aperçu de l'entreprise:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.

From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Déclaration de diversité:
At Element, we always take pride in putting our people first.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".