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    Senior Analyst, Customs - Winnipeg, Canada - Cole International Inc.

    Cole International Inc.
    Cole International Inc. Winnipeg, Canada

    3 weeks ago

    Default job background
    Description

    Summary

    The Senior Analyst, Customs is responsible for a wide variety of technical duties to ensure the timely and accurate processing of customs entries, classification of goods, and maintenance of clients import databases. This includes but no limited to researching information on imported products and working with various trade chain partners (clients, carriers, vendors, customs, and other Cole branches) to affect release and final accounting of customs entries.

    Core Competencies

    • Ethics and Integrity
    • Accountability and Dependability
    • Communication
    • Collaboration
    • Service Oriented
    • Reading Comprehension
    • Research Skills
    • Time Management
    • Critical Thinking
    • Problem Solving
    • Decision Making
    • Continuous Improvement

    Job Duties (Core)

    • Handle and be the main point of contact for a portfolio of clients
    • Provide guidance and feedback to clients on import requirements
    • Database management which includes answering exceptions and researching information for (HS Tariff, CUSMA, SIMA, Surtax, SWI, CARM, SOA, etc.)
    • Handle Customs clearances for all modes of transportation
    • Facilitate payment and movement of goods with air, rail, warehouse, carrier, and steamship lines
    • Maintain and update client notes and client SOPs
    • Track down missing documentation for clearance as required
    • Ensure entries are Customs released and accounted for in a prescribed time frames
    • Troubleshoot custom entry rejects
    • Communicate electronically, verbally, or written with various trade chain partners
    • Work within CARM CBSA platforms to report and process entries
    • Resolve quality control issues when identified
    • Manage and coordinate client billing disputes
    • Prepare all the necessary information required for corrections arising from error or dispute
    • Make routine contact with clients to foster good working relationship (email, phone, Teams)
    • Attend industry related training and webinars for educational purposes to stay up to date with various initiates, ACI, e-Manifest, ARL, SWI, CARM, and internal training and development
    • Act as liaison between clients and CBSA when required
    • Identify opportunity to upsell or cross-sell Cole services
    • Meet with clients face to face to maintain good working relationship and provide updates on customs procedures and initiatives
    • Other duties as assigned by Manager, Assistant Manager, or Supervisor

    Requirements

    • High school diploma or GED, or an acceptable combination of education and experience
    • Minimum 2 years of direct work experience classifying goods in a customs brokerage
    • Strong knowledge of customs clearance procedures as well as good working knowledge of other government agencies
    • Strong knowledge of industry terminology and working knowledge of freight terminology
    • Good working knowledge of entry correction processes
    • Other industry related studies and asset (Professional Designation, CCS, CTCS, etc.)
    • Must be able to deal with pressure and deadlines effectively
    • General mathematical skills
    • Ability to apply understanding to carry out instructions in written, verbal, or diagram form
    • Must have strong interpersonal skills to be able to effectively work with clients, co-workers, trade chain partners, etc.
    • Strong computer skills an asset, working with various applications such as but not limited to Microsoft Office products, including Excel, Word, Outlook, internal applications, AI, etc.
    • Excellent analytical and problem solving skills
    • Excellent organizational skills
    • Strong written and verbal skills to communicate with all levels of the organization, clients
    • Strong customer service orientation
    • Ability to work with minimal supervision
    • Ability to simplify complex customs regulations for clients

    Job Type: Full-time

    Benefits:

    • Casual dress
    • Company pension
    • Employee assistance program
    • Life insurance
    • Paid time off
    • Profit sharing
    • Wellness program

    Flexible Language Requirement:

    • French not required

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Work Location: In person


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