Client Service Representative - Toronto, Canada - Securian Canada

Securian Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Securian Canada

Who we are - and who we're here for
We're here for all Canadians and their families - however they define family.

Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we've been giving Canadians the confidence to face life's uncertainties.

With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective - all while innovating at the speed the markets we serve expect.

Together with our U.S.

parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets.

We offer insurance solutions built with genuine care - providing specialized experiences to those we serve.

What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

Reporting to the AVP, Creditor and Affinity and Association, we are looking for a
Service Representative to join us in Ontario and take ownership of the timely and accurate responses to all aspects of the client needs.

You will build relationships and maintain open, ongoing communication with clients, plan administrators, and internal stakeholders.

You will work independently on non-complex cases and closely with Client Relationship Managers on complex cases and project activities that support client and team goals.

What's in it for you

_ Career growth._ This is an opportunity to grow your knowledge in the insurance industry and work across a broad scope and gain exposure to the functions of a multinational company, participating in project and client meetings. It's a chance to be part of a creative and flexible team, open to new ideas and process improvements. As we continue to grow, so will your career opportunities, including the chance to move into a Client Relationship Manager role or another area of the business.

What you will do

Support an assigned block of business. You will review and triage requests, actively seeking solutions related to issues such as member eligibility and claim inquiries. You will assist Client Relationship Managers with client materials, including preparing and presenting decks and financial plans. You will manage target dates for plan design changes, renewals, and other critical client tasks.
Data analysis. You will collect and present critical data such as premiums, claims, and demographic files to assist other functions of Business Markets, including financial underwriting and contracts administration.
Share knowledge and support communications. You will train and support plan administrators and intermediaries. You will work closely with implementation teams to install new businesses and correspond with other parts of the organization as required to ensure premium client service.

What you bring

The education and experience. You have a degree or diploma and clientfacing experience in the insurance industry. You are familiar with group insurance, financials, distribution systems, and business management.
The technical skills. You are highly proficient with MS Office, and you are comfortable learning and working with new technologies. You have excellent attention to detail, with an ability to document notes and action items in a clear and concise manner.
The drive. You are solutionoriented. You have worked in a projectbased environment and have a high sense of accountability and autonomy. You are willing and able to travel to clientfacing meetings on an asneeded basis.
The interpersonal skills. You have excellent oral and written skills. You are customerfocused with an ability to build and nurture longstanding relationships with clients, intermediaries and peers. You thrive in an independent role and as a contributing team member. You have the confidence to identify issues, negotiate, manage conflict, proactively work towards resolutions, and escalate as needed.

Why join?

When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.

Securian Canada offers a competitive total rewards program wit