Bilingual Customer Support Representative - New Brunswick, Canada - WeKnowTraining

WeKnowTraining

Verified Company

New Brunswick, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Customer Support Representative

We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._

We Know Training is searching for a well-rounded Customer Support Representative

who has outstanding customer service, efficiency in troubleshooting, problem-solving and learning various technology platforms.

We're looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Support Team.

Your Opportunity

It's important you're nimble and curious about our courses and brands as we literally have hundreds of them, making each day and each question unique.

You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.

Responsibilities

Operate in a fastpaced dynamic setting, managing approximately 5060 interactions per day.
Provide a support experience that is compassionate yet concise.
Communicate with clients independently _without _the use of scripts to troubleshoot and solve problems, with your teams' support as needed.
Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.

Qualifications

Professional proficiency in both verbal and written French and English languages is required.
Frontline virtual customer service experience is strongly preferred
Expert in troubleshooting, navigating technical environments and figuring out how things work.
Passionate about customerfocused service and willing to go the extra mile to create customer delight

Why We Know Training?
We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are a fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.

Perks

Flexible work program offering fully REMOTE, hybrid, and fulltime office (Edmonton, Cambridge or Toronto) options
80% medical and dental premiums employer paid
Life insurance
Disability insurance
Employee Assistance Program
Flexible working hours
Flexible paid time off program
Casual dress environment
Fun company culture
Growth potential

Application and Interview Procedure:

Step - Take home assignment - 30 minutes.

Step - The third and final round is a 30-minute French video interview.

Step - Offer